Booking 101

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Booking Deposits & Payment

All bookings require a 50% deposit upon booking. This secures your booking, if you have not paid a deposit unfortunately we can not hold a space for you. All deposits can be refunded before the notice periods. 

we take deposits via Electronic bank transfer only (we do not accept paypal or manual credit card processing). this is due to paypal charging $3 per transaction and our point of sale machine being button-less and screen-less (its literally a little white square pay pass/chip reader).

The remainder of your account can be FINALIZED on the day of your service via cash or card.


Late Arrival 

Please come to your appointment 5 minutes prior to your booked time. We have a super cute and comfy space for you to relax in prior to your appointment. We get that things happen unexpectedly, but in cases of lateness, we are unable to extend your appointment. For instance, if you are 15 minutes late to your hour service, we will do what we can within the remaining 45 minutes. In a salon setting, even minor lateness can have a run on effect for the entire day and impact our other clients. No one wants a stressed out makeup artist, that ain’t pretty. 


Changes to bookings and Cancellations

One person bookings require a minimum of 72 hours notice in case of any changes to your booking or cancellation. Changes to your booking (ie, changing times, TIME FRAMES, reducing numbers etc.) cannot be made within  72 hours. For any cancellations made after the 72 hours, the 50% deposit will be retained in full. The same also applies for no show clients. 

Group bookings of two or more require a minimum of 6 weeks notice in case of any changes to your booking or cancellation. Changes to your booking cannot be made after 6 weeks. For any cancellations made after 6 weeks, the 50% deposit will be retained in full. The same also applies for no show clients. 

we will send you a friendly email reminder 5 days prior to your service.

We are a by appointment only space which means we turn up to work and take the time to make you look and feel beautiful! We also have bills to pay and fur babies to take care of, thank you for your support and understanding.


TRAVEL 

We love our little salon and would love to have you in it, but we understand that your special occasion might be a little too far away to make that achievable. 

We are happy to travel to groups of 5 or more if you are well outside the CBD, however travel will incur a minimum call out fee of $150. For travel times (return to the CBD) over an hour, additional fees will apply, subject to your location. 


ALLERGIES

While we take all reasonable efforts to ensure that we offer an extremely hygienic setting  using premium cosmetic and hair brands, skin can be a fickle friend. Please let us know if you have any allergies, sensitivities, or have ever had a previous reaction to cosmetics(especially lashes and lash glue). if you know that you have teary/sensitive eyes please let us know prior to your service and bring along any eye drops you would usually use to combat dry and sensitive eyes.