Single person – To secure a single person booking we require 50% of the booking fee upon booking.
Group/bridal – To secure your booking we require a non-refundable 30% booking fee within 24 hours.
Until your booking fee is received you do not have a booking with us. Once the booking fee is paid, your booking is confirmed.
Under no circumstances can we hold a date without payment. Our bookings are taken on a “first come first served” basis and we will often be corresponding with several clients about the same date. Your booking is not secure until payment has been made.
Under no circumstances is a booking fee refundable.
LATE ARRIVAL
Please come to your appointment a couple of minutes prior to your scheduled time. We understand that things happen unexpectedly, but in cases of lateness we are unable to extend your appointment. If you are 15 min or more late, your appointment is automatically forfeited, and the booking fee is non-transferable and retained in full.
CANCELLATIONS & RESCHEDULES
We understand that things happen, and plans change.
Single person bookings – If you need to postpone or reschedule, your booking fee will be transferred to a new date & service of your choice within a 3-month timeframe, provided that 48 hrs or more notice has been given. The three months is calculated from the date of cancellation and is subject to our availability. If cancellation occurs after the 48-hour period, the booking fee is non-transferable & retained in full.
Group/bridal – If you need to postpone or reschedule, your booking fee is transferable to another date or a voucher, provided that more than 12 weeks notice is given. If a cancellation is made within 12 weeks of your appointment, your booking fee is retained in full. If we cannot accommodate a change of date, your booking fee will be retained in full.
Same day cancellations or no show are charged the full fee of the service. This will automatically be debited from your account.
TRAVEL
On Fridays and weekends, we travel out of our salon space for a minimum of 5 clients*. If your group is (for example) only a group of 4 and you require travel, we would recommend adding an extra friend or family member into the booking to make the numbers. If you require makeup for fewer than 5 people, your booking would be done in our salon at Level 1, 202 Elizabeth Street in the CBD. Our space is relaxing and private and would be at your disposal during your session with us.
*Micro weddings/elopements and groups from Monday – Thursday have no minimum client cap, however additional fees may apply, and travel will be subject to our availability. Please contact us directly for more information and a custom quote.
SUNDAYS & PUBLIC HOLIDAYS
We are often available to work Sundays and public holidays, however they do incur a loading fee. Our loading guidelines are as follows:
Sundays – Appointments on Sundays are charged a 20% loading of the total fee.
Public Holidays – Appointments on public holidays are charged a 40% loading of the total fee.
CONDUCT
Under no circumstances will we accept behaviour deemed (by us) as derogatory, hostile or offensive while on location or within our salon. We reserve the right to cancel our services and vacate (or ask the client to vacate) if we are subject to such behaviour. This includes but is not limited to bullying, harassment and racist or sexist remarks.
*By booking with Makeup Bar Hobart you agree to our terms and conditions.
